PUBLIC MARKS with tags crm & experience

What is it like to be the Director, Concierge Services? You will be leading the guest experience for a team of 25+ concierge enthusiasts! You will be a key player in defining our guest experience. If “Wowing!” our guests is your forte and you can make magic with your team, than here is what you will need to deliver... Description Oversee and take ownership of our guest experience for the concierge service team; Lead concierge team into outstanding and high quality guest experience service; Establish a culture of high performance along with all the tools required to achieve goals; Ensure concierge’s are continuously trained and educated to deliver high end guest experience; Mentor and coach the concierge’s in all aspects of their duties; Act as a high energy motivator for the team to maintain morale and employee engagement; Conduct effective performance reviews aligned with Luxury Retreats’ business goals; Address and ensure follow-up for all guest escalating issues; Be knowledgeable and work with all corporate office functions and departments; Ensure proper management of guest profiles in CRM system; Maintain current reporting system and create new points of interest for reporting; Establish new techniques to upgrade guest experience throughout concierge services ; Participate in various projects with other services.